Platform Policy
Store.Camera is a marketplace of camera shops. Every shop selling on the platform must offer buyers terms at least as good as the minimum standards on this page. Shops may offer better terms, but never lower.
Last updated 13 September 2026
Returns & refunds at a glance
🏪 Our role
Store.Camera provides online shop space and an ordering system. Each shop is an independent business that owns its products, sets its own prices and is the seller in every sale.
Store.Camera is not the seller. We set the minimum standards on this page and make sure every shop follows them.
↺ Returns
When shops must accept a return
Every shop must accept returns and give a refund when an item is damaged, does not match the order, is the wrong color or model, is in worse condition than the listed grade, or does not work properly.
Return window
Shops must allow buyers to request a return for at least 14 days after the item is received, based on the carrier's delivery confirmation time. Shops may offer a longer window.
Evidence
If a package is damaged in transit, the buyer must record a video while opening the package. The shop may ask to see the video before accepting the request.
Condition of returned items
Returned items must be in the same condition as when received, with no new signs of use or damage, and include the box, accessories and any free gifts listed in the product listing. If anything is missing, the shop may deduct its actual value from the refund.
Inspection
Before refunding a defective item, the shop may have it inspected by the shop, a specialist or an authorized service center.
Return shipping
The buyer pays return shipping in all cases. Items are returned by parcel post to the address the shop provides.
Other returns
Returns for any other reason, such as a change of mind, must be requested within 14 days of delivery. The shop accepts the return and deducts a 30% restocking fee from the sale price. The buyer pays return shipping and returns the item by parcel post. The shop refunds within 30 days of receiving the returned item.
The platform does not require shops to offer exchanges. When a shop must accept a return under this page, the shop gives the buyer a refund.
These standards do not limit any consumer rights under applicable law.
💸 Refunds
Who refunds
Payment goes directly to the shop's account, so the shop refunds the buyer directly.
Refund timeframe
Shops must refund the buyer within 30 days of receiving the returned item. Shops may refund sooner, but never later.
Refund method
Refunds are paid by bank transfer to the buyer or through the same channel the buyer used to pay. International buyers are refunded via Wise or international bank transfer, less actual transfer fees.
Refund amount
Buyers receive the full item price when an item does not match its listing or is defective. Shops may only deduct amounts published in advance, such as a change-of-mind handling fee or the value of missing accessories.
Orders not shipped
If a buyer has paid but the shop does not ship on time and gives no reason, the buyer can report it with the problem button on the order page. The shop must cancel the order and refund the full amount within 30 days.
⛨ Warranty
Used items
Shops must give used items a warranty of at least 15 days from the date the item is received, based on the carrier's delivery confirmation. The warranty covers defects that were not caused by the buyer's use.
New items
New items are covered by the manufacturer's or importer's warranty. Shops must state in each listing whether it is an official Thai warranty or a shop warranty.
What shops are not required to cover
- Specialized equipment such as drones, gimbals, stabilizers and audio recording devices
- Accessories such as batteries, chargers, cables and other accessories
- Software or plugins
- Damage from misuse, accidents, drops, water, public disasters or natural disasters, which is fully at the buyer's cost
- Normal wear of CCD/CMOS sensors over time
- Service fees and shipping costs for sending items for repair
How to claim
Contact the shop by chat or with the problem button on the order page, then send the item back to the shop for inspection.
🚚 Shipping & pickup
Delivery
Shops must ship nationwide through standard couriers with a tracking number for every order, and enter it in the system so buyers can track it on the order page.
Dispatch time
Shops must ship within 1–2 business days after payment is confirmed. If a shop cannot ship on time, it must tell the buyer through chat.
Lost or damaged parcels
The shop is responsible to the buyer until the buyer receives the item. If a parcel is lost or damaged in transit, the shop must send a replacement or give a full refund, and handle any claim with the courier itself. The buyer does not need to contact the courier.
Shipping insurance
High-value items must be shipped with transit insurance.
In-store pickup
At branches where the shop offers pickup, buyers can choose pickup at checkout, arrange a time by chat and show the pickup code from the order page at the shop.
💳 Payment
Pay the shop directly
Buyers pay directly into the account of the shop they buy from, using the options shown on the order page: PromptPay QR, bank transfer, or cash on delivery where the shop offers it. Payments do not pass through or stay with the platform.
Payment proof
For bank transfer or PromptPay QR, attach the payment slip on the order page. The shop checks it before shipping. Buyers can cancel an order themselves before attaching a slip. After that, please chat with the shop.
Stay safe
Always check that the receiving account name matches the shop you ordered from. Transfers to other accounts requested outside the system are not covered by the platform.
🌏 International shipping
Applies only to shops that offer international shipping.
Delivery method and time
Shops ship internationally via FedEx (Fastship) with a tracking number for every order. Delivery takes about 7–14 days after payment is confirmed.
Shipping fees
Shipping fees shown are for 1 item of about 1 kg. Additional items are charged as shown by the system. If the actual weight or box size is larger, the shop must tell the buyer the adjusted fee before payment.
Duties and taxes
Import duties, VAT and customs fees in the destination country are paid by the buyer (DDU). Item prices and shipping fees do not include them. If the buyer refuses delivery or does not pay duties and the parcel is returned or destroyed, the shop may keep the shipping fee and deduct actual costs from any refund.
Transit insurance
Parcels are insured up to 3,000 THB per order. Buyers who want higher cover should tell the shop before payment. Extra fees apply.
Payment
Pay via Wise or international bank transfer (SWIFT) in Thai Baht. Transfer fees and exchange rate differences are paid by the buyer. The shop must receive the full order amount.
International returns
Shops must accept returns when an item does not match the specifications or condition in its listing. Buyers must report within 24 hours of delivery, based on the carrier's delivery confirmation, with an unboxing video. Change-of-mind returns are accepted under the same 24-hour window with a 30% restocking fee deducted from the sale price. Return shipping and return duties are paid by the buyer in all cases. The shop refunds within 30 days of receiving the returned item.
Warranty for international buyers
Used items have a 15-day warranty from the delivery date. It covers inspection and repair at the shop in Thailand only. The buyer pays shipping back to the shop.
Items that cannot be shipped
Cameras and lenses can be shipped with batteries installed in the device. Loose batteries, liquids and items prohibited in the destination country cannot be shipped.
⚖ Problems & complaints
Step 1: Contact the shop
For any problem with an item or order, contact the shop first with the report-to-shop button on the order page, or chat with the shop.
Step 2: Contact the platform
If you cannot reach the shop, or the shop does not follow the standards on this page, for example taking payment without shipping, not refunding on time, selling counterfeit items or asking for payment outside the system, report it with the report button on the order page or email support@store.camera with evidence.
Action against shops
Our team reviews each case and acts according to its severity, from a warning, reduced visibility and temporary suspension up to permanent removal from the platform. We will provide order records from our system to support a buyer's claim through the relevant authorities, such as Thailand's Office of the Consumer Protection Board (OCPB).
🏬 Shop policies
Each shop publishes its own policy on its shop page, which must meet the standards on this page. Buyers can read the full shop policy before confirming an order.
🏢 Platform operator
Operator: Photospace Co., Ltd.
Company registration no. 0105567041364 (registered 21 February 2024)
Head office: 1563/6 The Rich Biz Home, La Salle Road, Bang Na Tai, Bang Na, Bangkok 10260, Thailand
Phone +66 65 195 9996 · Email support@store.camera · Hours Monday–Friday 09:00–17:00 (Thailand time, GMT+7)
Returns go directly to the shop you bought from, at the address shown under "Shop policies". Please do not send items to the platform office.
This is Store.Camera's platform-wide standard and applies together with each shop's policy, our Terms of Use and Privacy Policy. We may update it and will show the latest update date on this page. This English version is a translation. If there is any difference, the Thai version prevails.