BangkokCamera — Shop policies
↺ Returns
Returns & refunds at a glance
Returns can be requested within 14 days of receiving the item (based on delivery completion time in the shipping system) in cases where the product is damaged, does not match the order, is the wrong color, is the wrong model, or has functionality issues. The shop does not offer exchanges. In these cases the shop gives a refund. If the package is damaged during shipping, please record a video while opening the package as evidence every time. Damaged or defective products requiring a refund must be inspected and confirmed by the shop, a specialist, or an authorized service center first. Return shipping costs are the responsibility of the buyer. Items are returned by parcel post. Returns for any other reason, such as a change of mind, must be requested within 14 days of receiving the item. The shop accepts the return and deducts a 30% restocking fee from the sale price. The buyer pays return shipping and returns the item by parcel post. The shop refunds within 30 days of receiving the returned item.
⛨ Warranty
Used items come with a 15-day warranty from the date you receive the item (based on the carrier's delivery confirmation · for in-store pickup, from the pickup date). New items come with a warranty according to the terms and conditions of each brand's manufacturer or importer. Warranty does not cover: - Specialized equipment such as drones, gimbals, stabilizers, and audio recording devices - Accessories such as batteries, charging kits, cables, and other accessories - Software or plugins - Damage from misuse, accidents, drops, water damage, public disasters, and natural disasters — the buyer is fully responsible for all costs - Deterioration of CCD/CMOS sensors due to normal usage over time - Service charges and return shipping costs
Automatic translation from Thai — the Thai version is the binding version.
🚚 Shipping & pickup
Nationwide delivery via standard courier services with tracking number for every order. Store ships within 1–2 business days after payment confirmation. High-value items are shipped with transport insurance coverage. Pickup at store location is available. Please contact us via chat to schedule your appointment in advance.
Automatic translation from Thai — the Thai version is the binding version.
🌏 International shipping & returns
International Shipping via FedEx (Fastship) with tracking number provided for every order. Delivery takes approximately 7–14 days after payment confirmation. Shipping fees shown are for 1 item (approximately 1 kg). Additional items are charged according to the system calculation. If actual weight or box dimensions exceed this, the shop will notify you of adjusted shipping fees before payment. Import duties, VAT, and customs fees of the destination country are the buyer's responsibility (DDU). Product and shipping prices do not include these taxes. If the buyer refuses delivery or fails to pay duties and the package is returned or destroyed, the shop reserves the right to retain shipping fees and deduct all actual expenses from the refund amount. Shipments include transport insurance covering up to 3,000 THB per order. For higher coverage, please inform the shop before payment (additional fees apply). Payment via Wise or SWIFT bank transfer in Thai Baht. Transfer fees and exchange rate differences are the buyer's responsibility. The shop must receive the full amount as specified in the order. Returns (no exchanges) accepted only if items do not match the specifications or condition stated in the product listing. Notification must be made within 24 hours of delivery completion (based on carrier delivery confirmation) with video documentation of unboxing. Return shipping and reverse duties are the buyer's responsibility. Refunds are issued after the shop receives and inspects the item. Second-hand equipment warranty covers 15 days from delivery date (based on carrier delivery confirmation). Coverage includes inspection and repair at the shop in Thailand only. The buyer is responsible for return shipping to the shop. Cameras and lenses may be shipped with batteries installed in the device. Separate batteries, liquids, and items prohibited by the destination country cannot be shipped.
Automatic translation from Thai — the Thai version is the binding version.
These policies belong to BangkokCamera and apply alongside Store.Camera’s general terms.
Branches
Bang Na–SrinakarinMain branch
1563/6 The Rich Biz Home ซอยลาซาล ถนนศรีนครินทร์ ต.บางนาใต้ อ.บางนา จ.กรุงเทพมหานคร 10260
Tel 065-195-9992 / 082-824-9588
✓ Pick-up available at this branch
Kaset–Nawamin
99/76 Panasiri ถนนประเสริฐมนูกิจ 29 ต.จรเข้บัว อ.ลาดพร้าว จ.กรุงเทพมหานคร 10230
Tel 065-195-9992 / 082-824-9588
✓ Pick-up available at this branch
Victory Monument (Center One)
1 ซอยเลิศปัญญา (ราชวิถี 9) ถนนราชวิถี ต.ถนนพญาไท อ.ราชเทวี จ.กรุงเทพมหานคร 10400
Tel 065-195-9992 / 082-824-9588
✓ Pick-up available at this branch