Return & refund policy
The minimum standard every store on Store.Camera must offer buyers. Stores may offer better terms, never worse.
Returns & refunds at a glance
Return windowRequest within 14 days of delivery
Defective / not as describedReturned and refunded in full
Change of mindAccepted with a 30% restocking fee
Return shippingPaid by the buyer · ship by parcel to the address the store provides
RefundWithin 30 days after the store receives the item · to the buyer's bank account or the original payment method
ExchangesNot offered — eligible returns are refunded
Applies to every store on Store.Camera · stores may offer better terms (see each store’s policy page) · full details in the sections below
Full details
How to request a return, what evidence to prepare, the required condition of returned items and what happens if a store does not ship are set out in the platform policy › Returns · Refunds
Each store's own terms are shown under “Shop policies” on its storefront and on the checkout page before you confirm.